Privacy Policy

Last updated January 8th, 2019.

  • How we protect your privacy

    In order to provide you with the best possible platform for online course creation we collect and process quite a bit of information. The purpose of this privacy policy is to help you better understand how we store, collect, and process your personal data. This policy is meant to help you understand more about why we collect and use your data whether you’re a Vonza customer or a student/subscriber to a Vonza site who uses the Vonza application or services (together known as, “The Services”), a participant in Vonza’s partner or affiliate program, or even if you’re just visiting the Vonza website. By using any of Vonza’s services or by interacting with a Vonza customer using The Services, you are agreeing to the terms of the Privacy Policy and, as applicable, the Vonza Terms of Service. In particular, by visiting this website you consent to our collection and use of your personal information as described in this privacy policy, including any updates or revisions to this privacy policy. This policy does not apply to information collected by any third party, including through any application or content that may be accessible from this website.

    This Privacy Policy may be updated occasionally to reflect changes to operational or legal practices, or for regulatory reasons. If and when we make changes to this policy, we will notify you of the changes by posting the revised policy on this Website or by other means when appropriate. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised terms.

    We’ve broken this policy down into different sections so you can better understand what areas are applicable to you.

    POLICY IS PART OF OUR TERMS AND CONDITIONS OF USE

    Our privacy policy is part of, and subject to, our website’s terms and conditions of use. You may view these terms and conditions on our website www.vonza.com.

  • 1. Minors

    We do not knowingly provide services or sell products to children. If you are below the age of 16, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information and do not use this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@vonza.com.

    THE TYPE OF INFORMATION WE COLLECT FROM YOU
  • 2. Personal Information from customers

    Privacy is important! As a Vonza customer, you recognize that it’s your responsibility to post a privacy policy on your course site that complies with the laws applicable to your business, if you are required to do so. You also agree to obtain consent from your students for the use and access of their Personal Information by Vonza and other third parties when required.

    If you are collecting any sensitive Personal Information from your students/subscribers (for example and including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or sexuality), you agree to obtain affirmative, express consent from your students/subscribers for the use and access of sensitive Personal Information by Vonza and other third parties.

    Information we collect from our customers

    In order to offer The Services, we need to collect information from our customers. Here is a summary of the information that we collect from our customers and what we do with it:

    We collect your name, email address, and IP address. We need this information to provide you with our Services, for example, to confirm your identity and contact you.

    You may voluntarily provide additional information related to the registered account such as any API key provided or images or videos you choose to upload.

    We collect data about the Vonza-hosted webpages that you visit. We also collect data about how and when you access your account in order to give you access and at the same time improve our Services.

    When you voluntarily share personal information with us in the course of offering your course and using our services, we store that Personal Information.

    When transactions between you and our website involve payment by credit card, debit card, checks, money orders, and/or third party online payment services, we will collect information related to the transaction as part of the course of doing business with you, including billing address, telephone number, and other information related to the transaction.

    When you share personal information about your customers (“learners”) we store that information for you so that you can process enrollments and better serve your customers.

    This information is collected when you sign up for our Services, when you access our Services or otherwise provide us with the information. In some circumstances, when you have given us express permission, we will also use and store your personal information.

  • 3. Information from our customers’ students/subscribers (“learners”)

    In order to provide you with our product and services, we store information about your students so that you can administer your course(s).

    Here is some more details on what information we collect and why:

    We allow you to collect the name, email, and any other personal information from your customers. Name and email are needed to allow individuals to access our Services for processes such as processing enrolments, authentication, or otherwise administering your course. This information is given on a voluntary basis when a customer uses or accesses our Services, for example when a customer visits a Vonza site, enrolls in a course, or signs up for an account on a Vonza site.

    As a student progresses through your course(s) we collect information about how they interact with the course, including but not limited to, their progress through the course, quiz scores, survey results, discussion or forum contributions and other student activities.

    You may collect additional information about your learners in the course of administering your course. As a course administrator, it is your responsibility to ensure that information is being collected lawfully. You should consider using a Privacy Policy or even consulting with legal counsel to understand how to ensure you are appropriately protecting the privacy of your learners.

    While we technically process this information via the Vonza platform in order to administer The Services, you have the ability to access and remove this information at any point. We do not access this information unless requested by a Vonza customer.

  • 4. Information from Partners, Affiliates, Ambassadors, and Experts

    Individuals who qualify as partners, ambassadors, affiliates or experts are businesses or individuals that have agreed to specific terms to work with Vonza to promote the Service by a) referring clients to Vonza; b) developing Vonza sites or themes for customer use; c) developing apps using the Vonza Application Interface (API) for customer use or d) partnering with Vonza for the purposes of promotion or collaboration.

    Information that we collect about partners, affiliates, ambassadors, and experts:

    We may collect your name, company name, website, social media usernames/handles, phone number(s), address, business type, email address, PayPal Account, and GST/HST number (or local tax identifiers).

    We collect data about the Vonza-hosted webpages that you visit and how and when you access your account, including information about the device and browser you use, your network connection and your IP address. We use this information to give you access and to improve our Services.

    We collect Personal Information about your customers that you share with us or that they provide to use directly. We use this information to work with you and to provide our Services to your customers.

    We may also use Personal Information in other cases where you have given us express permission.

    We collect this information when you sign up for a Partner, Affiliate, Ambassadors, or Expert Account, when you sign up one of your customers for our Services, or when your customers sign up themselves. We also collect any additional information that you might provide to us.

  • 5. Information from Vonza website visitors and support users

    We collect information from visitors to the Vonza website and your IP address. We also collect information such as when you visited, the website from where you came prior to visiting us, the website where you go when you leave our website, your computer’s operating system, location data, and the type of web browser that you are using.

    We also collect Personal Information submitted by you via any messaging or email feature available from any of our websites.

    We may also receive Personal Information when you submit help tickets or make other requests to Vonza via any of our websites.

    From telephone support users, we collect your name and phone number.

    From support users (people who email us for support), we collect your name, email address, location, Vonza site address, and email conversation with a Vonza agent.

    From forum and discussion users, we collect your name.

    We use this information to provide and enhance our Services (including servicing your account, if applicable), and answer any questions you may have.

    We collect this information when you visit Vonza-hosted webpages, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.

  • 6. Information from cookies and similar tracking technology

    We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

    Why does Vonza use cookies and similar tracking technology?

    We use cookies to recognize your device and provide you with a personalized experience.

    We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors.

    Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.

    Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.

    We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

  • 7. Information that we share with third parties

    Vonza works with third parties to help provide you with our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also receive Personal Information from our partners and third parties.

    Personal Information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.

    Personal Information may be shared with third-party vendors to help us conduct marketing and/or advertising campaigns.

    Personal Information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our homepage.

    Vonza will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described in this Section 7.

  • 8. Terminating your relationship with us

    We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.

    We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

  • 9. What we don’t do with your Personal Information

    We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies (other than to specific Vonza customers you may be interacting with) for the marketing of their own products or services.

    If you are a customer using Vonza’s Services, we do not use the Personal Information we collect from you or your customers to independently contact or market to your customers. However, Vonza may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.

  • 10. Keeping your personal information secure

    We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes, and information technology systems on a risk management basis.

    We exclusively process payments through PCI DSS Level 1 payment providers, which is the highest level of compliance available.

    No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

  • 11. Residents of the European Economic Area (“EEA”)

    Vonza works with merchants and users around the world, including in the EEA. Please note that as part of our service, we may transfer your personal information to other regions, including to USA and the United States.

    Additionally, if you are located in the EEA, you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, or limit the use of your personal data. In order to exercise these rights, please reach out to us using the contact information below.

  • 12. How do we protect your information across borders?

    Vonza is a USA company, we provide services to customers and our technology processes data from users around the world. Accordingly, Vonza may transmit your personal information outside of the country, state, or province in which you are located.

    If you are located in the EEA or in Switzerland, and believe that your Personal Information has been used in a manner that is not consistent with the relevant privacy policies listed above, please contact us using the information below.

  • 13. User Names and Passwords

    The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a username and password for access to certain parts of our website, you are responsible for keeping the username and password confidential. Do not give your password to anyone. If you enter a section of our website that requires a password, you should log out when you leave. As a safety precaution, you should also close out of your web browser completely and re-open it before viewing other parts of the Internet.

  • 14. Accessing and Correcting your Information

    If you have a customer account with us, you can review and change your personal information by logging into the website and visiting your account profile page. You may also send us an e-mail at info@vonza.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

    If you are a learner/student and would like to access, change, or delete your personal information please contact the course provider that you interacted with directly. We act as a processor on their behalf and can only forward the request to the course provider.

  • 15. Your Voluntary Disclosure of Information to Third Parties Who Are Not Out Suppliers

    You may choose to provide personal information to website visitors or other third parties who are not our suppliers. Please use caution when doing so. The privacy policies and customs of these third parties determine what is done with your information.

  • 16. Autoresponders

    We may use autoresponders to communicate with you by e-mail. To protect your privacy, we use a verified opt-in system for such communications and you can always opt-out of such communications using the links contained in each autoresponder message. If you have difficulties opting out, you may contact us by sending an e-mail to info@vonza.com, or sending us mail to the address listed below.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, including the illegal acts of third parties (such as criminal hacking).

  • 17. Policy Changes

    The terms of this policy may change from time to time. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified through your account. Your continued use of this website constitutes your consent to such revised privacy policy.

    If you are concerned about the topic covered by this policy, you should read it each time before you use our website. Any questions or concerns about this policy should be brought to our attention by sending an e-mail to info@vonza.com, or one of the methods provided under Contact Information, and providing us with information relating to your concern.

  • CONTACT INFORMATION

    To ask questions or comment about this privacy policy, contact us at:

    info@vonza.com

    Vonza

    12600 Deerfield Pkwy, Suite 100

    Alpharetta GA 30004

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  • ANTI-SPAM POLICY

    We hate unsolicited commercial e-mail as much as you do. Also known as Spam or junk e-mail, it is a disservice to the Internet community.

    We fully endorse and comply with the requirements of USA’s anti-spam legislation and all other applicable unsolicited commercial e-mail laws.

    If you subscribe to electronic newsletters or other communications from us or our website, you will always have an option to unsubscribe immediately.

    If you have additional questions, comments or concerns, please contact us by sending an e-mail to admin@Vonza.com and providing us with information relating to your concern.

    You may also mail your concerns to us at the following address:

    info@vonza.com

    Vonza

    12600 Deerfield Pkwy, Suite 100

    Alpharetta GA 30004

  • How We Use the Information We Collect

    We will use your PII in accordance with applicable data protection legislation and this Privacy Policy for the following purposes and based on the following legal basis under the General Data Protection Regulation (2016/679/EU) (“GDPR”):

    Purpose of the processing
    Legal basis for the processing
    To provide you access to our Services, to administrate your myVonza account and communicate with you regarding you myVonza account and use of our Services.
    Performance of contract.
    To market and advertise our products and Services, including making recommendations about courses and other Services you may be interested in, conducting market research, surveys or competitions.
    Balancing of interests where Vonza has pursued the legitimate interest of conducting marketing activities.
    To prevent, detect, investigate and take measures against criminal activity, fraud and misuse of or damage to our Services or network and to take measures against other threats against Vonza’s or a third party’s rights.
    Legal basis for the processing: Balancing of interests where Vonza has pursued the following legitimate interests: (a) Vonza’s interest of investigating suspicion of and taking measures against misuse of or damage to our Services or network; (b) Vonza’s and/or third party’s interest of investigating and producing evidence regarding criminal activity, fraud and other threats against its interest; and (c) Competent authority’s interest of conducting law enforcement activities and collecting evidence for such purposes.
    To comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests.
    Compliance with a legal obligation to which Vonza is subject.
    Disclosure of your PII

    Vonza provides to Instructors the following information about the Students enrolled in their respective Courses: (1) name, (2) email address, (3) IP address, and (4) the Instructor’s Course in which the Student has enrolled. Vonza does not disclose any other information about Students to Instructors, and Students assume full responsibility for the disclosure and use of any other PII the Student chooses to disclose to any Instructor or other users, which at all times shall be subject to the terms of this Privacy Policy.

    Vonza may also disclose any of your information, which in some cases includes PII, in the following situations:

    • With your consent. Vonza may transmit your PII to a third party when you give us express permission to do so. For example, this may occur when we complete a transaction on your behalf or at your request.

    • With our authorized service providers. Vonza may share your PII with our authorized service providers that perform certain services and process PII on our behalf. These services may include providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to PII needed to perform their functions but are not permitted to share or use such information for any other purposes.

    • Payment providers and your bank. For the purpose of administering payments within our Services, we may disclose your PII to third party payment providers and your bank.

    • With our business partners. When you make purchases, reservations or engage in promotions offered through our website, we may share PII with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.

    • In connection with a substantial corporate transaction, such as the sale of our business; a divestiture, merger, consolidation, or asset sale; or in the event of bankruptcy. If another company acquires Vonza, that company will take on all responsibility for the information we collect, including PII, and it will assume all rights and obligations with respect to that information. Should this happen, the acquiring company may implement its own policies with respect to your information.

    • If we are required to disclose information by law. Vonza may be obligated to disclose a User’s personal information, if directed by a court of law or other governmental entity. Without limiting the foregoing, we reserve the right to disclose such information where we have a good faith basis to believe that such action is necessary to: (a) comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests; (b) protect and defend Vonza’s or third party’s rights and property, or safety of Vonza, our users, our employees, or others; (c) prevent, detect, investigate and take measures against criminal activity, fraud and misuse or unauthorized use of our Services and/or to enforce our Terms of Use or other agreements or policies; and/or (d) protect your personal safety or property or that of the public. In the event that your information is disclosed, we will comply with the law and make commercially reasonable efforts to notify you.

  • Vonza may also use and share Non-Personal Information we collect with third parties to develop and deliver targeted advertising on our website or applications of third parties, and to analyze and report on advertising you see. We may combine Non-Personal Information we collect with additional Non-Personal Information collected from other sources. We also may share aggregated, non-personal information with third parties, including advisors, advertisers and investors. For example, we may engage a third party acting on our behalf to collect web log data from you (including IP address and information about your browser or operating system) when you use our website and other websites you may access during your Internet browsing session, or place or recognize a unique cookie on your browser to enable you to receive customized advertisements or content. For more information regarding your choices about how third parties collect information about you on our website see the section titled Do-Not-Track Procedures below.

    Please keep in mind that all of the information that you disclose or content that you post in your user profile, forum posts, comments, or other public portions of our website becomes public information. Because this information is publicly available, we cannot control how others treat it so we ask all Users to exercise care in deciding what information they chose to share.

  • Data Retention

    We will save your PII until you erase or delete your account or otherwise exercise your right to erase your PII.

  • Access to Your Information and other rights

    You are, at any time and free of charge, entitled to receive a copy of the PII that we hold about you and information about the processing thereof. Please note that Vonza needs to be able to determine your identity in order to be able to respond to your request.

    If you believe that any PII we are holding is incorrect or incomplete please send an email with your specific request to privacy@vonza.com. We will work with you to make any corrections deemed necessary. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Additionally, note that registered Instructors and Students may change visibility of their respective personal information throughout our website by editing their personal profiles.

    You have the right to request that Vonza restricts the processing of your PII under certain conditions. For example, if you contest the accuracy of the PII, the processing may be restricted for a period enabling Vonza to verify the accuracy of the PII or if Vonza no longer needs the PII for the purposes of the processing but you require the PII for the establishment, exercise, or defense of legal claims.

    You have the right to have your PII deleted without undue delay and Vonza is obliged to delete your PII without undue delay if, for example, the PII is no longer necessary in relation to the purpose for which it was collected or otherwise processed. Please note that Vonza is not obliged to delete the PII if Vonza can show that the processing is necessary, for example, for the establishment, exercise, or defense of a legal claim.

    If you provide your email address to Vonza, you will always have the opportunity to opt out of receiving email newsletters and promotions through the unsubscribe link in the email communications or by logging into and changing the preferences for your user account. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.

    You have the right to object, on grounds relating to your particular situation, at any time to Vonza’s processing of your PII if the processing is based on, for example, legitimate interests. If you object to such processing, Vonza will no longer be entitled to process your PII based on such legal basis, unless Vonza can demonstrate compelling legitimate grounds for the processing which overrides your interests, rights, and freedom or if it is conducted for the establishment, exercise, or defense of a legal claim.

    You have, under certain conditions, the right to receive the PII concerning you and which you have provided to Vonza, in a structured, commonly used and machine-readable format and have the right to transmit such PII to another data controller without Vonza trying to prevent this, where Vonza’s processing of your PII is based on a contract or consent and the processing is carried out by automated means. In such case you have the right to request that the PII shall be transmitted from Vonza directly to another data controller, where technically feasible.

    You also have the right to withdraw your consent, if applicable. If you withdraw your consent, please note that this does not affect the lawfulness of the processing based on your consent before its withdrawal and that Vonza may, under certain circumstances, have another legal ground for the processing and therefore may be entitled to continue the processing.

    If you would like to exercise your rights, you may contact us on the contact details provided at the bottom of this Privacy Policy.

    If you are unhappy with our processing of your PII or of an alleged infringement of the General Data Protection Regulation or other applicable data privacy laws, you may lodge a complaint with a competent supervisory authority, for example in the country of your habitual residence or place of work.

  • Our Policy Concerning Children

    As stated in our Terms of Use, our website and Services are offered and available only to you if are 18 years or older, or if you are between 13 and 18 years old and have obtained the consent of a parent or legal guardian prior to accessing the website, registering an account, or using the Services. If you do not meet this eligibility requirement, you may not use our website or Services. Vonza does not knowingly collect or store any personal information from or about children under the age of 13. We will delete such information if we become aware that it has been submitted through our website. Parents or legal guardians who believe that Vonza might have any information from or about a child under the age of 13 may submit a request to info@vonza.com and request that such information be removed.

  • Securing Your Information

    Vonza takes a range of security measures designed to protect your PII and keep it confidential (unless it is non-confidential by nature) and free from any unauthorized alteration. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of financial information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.

    Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. As the safety and security of your information also depends on the precautions you take, we ask you not to share your password with anyone.

  • Third Parties and Other Information Collectors

    Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties through our website, whether between Instructor and Student or other Users or individuals, different rules may apply to their use, collection, and disclosure of the personal information you disclose to them. Since we do not control the information use, collection, or disclosure policies of third parties, you are subject to their privacy policies.

    Our website may include links to third party websites. Once you have used these links to leave our website, you should note that we do not have any control over third party websites. We are not responsible for the content of such websites or the protection and privacy of any information which you provide while visiting such sites. Third-party websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policies applicable to the websites in question.

  • Do-Not-Track Procedures

    Note that any Do-Not-Track instructions from your browser or similar mechanism will not affect our collection of the data that you voluntarily provide to Vonza through such means as browsing our website, signing up for any of the Services or any Courses, entering PII into information fields on our website, or posting on any of our forums or blogs. Be advised that third parties are free to collect any information that you volunteer to Vonza that is visible to the public. Therefore, please do not provide Vonza with any information that you do not want collected.

    Please note that the content of this page can change without prior notice.