# Customer Satisfaction Survey Template

> A short CSAT survey in soft lilac with three questions: how satisfied the customer is on a scale of 1 to 5, whether you solved what they came for, and the one thing you could do better.

A Surveys & feedback template in the new Vonza Forms, “Customer satisfaction”: A short CSAT survey in soft lilac.

## What a customer satisfaction survey is for

A customer satisfaction survey, often shortened to CSAT, asks customers how satisfied they were with a purchase, a support conversation or a visit, usually on a 1 to 5 scale. Sent right after the moment it asks about, it tells you how you are doing while there is still time to fix it.

This template is three questions long, which is about as much as a customer will answer from an email. Satisfaction is required; the other two are optional. “Did we solve what you came for?” separates an unhappy customer from an unsolved problem, and the open question gives you the one change they would make. It asks for no name or email unless you add a question for them.

### Who uses it

- Support teams following up after a ticket is closed.
- Shops and restaurants asking about a recent order or visit.
- Agencies and consultants checking in at the end of a project.
- Course creators asking students about a module or a live call.

## What’s in the template

Every question exactly as the template builds it, page by page. Change, add or remove any of them in the editor.

Form title: “How did we do?”.

### Questions

- **How satisfied are you with your experience?**: Linear scale · required · 1 (Very unsatisfied) to 5 (Very satisfied)
- **Did we solve what you came for?**: Multiple choice · Yes, Partly, No
- **What’s one thing we could do better?**: Long answer

### Button and thank-you screen

- Submit button: “Submit”
- Thank-you screen: “Thank you!”, Your feedback helps us improve.

## How to customise it

A template is a starting point: every word, question and colour stays editable.

- **Know who answered**: Add a Hidden field filled from the link, such as an order number, or an Email block so each answer joins the customer’s CRM contact.
- **Ask why, only when it matters**: Add a follow-up question and a logic rule that shows it only when satisfaction is 2 or lower.
- **Ask the recommend question too**: Add a Linear scale from 0 to 10, “How likely are you to recommend us?”, if you also track a recommend score.
- **Send it after every order**: Link the survey in your receipt or follow-up emails, or embed it on the order confirmation page.

## What happens after someone submits

The same Vonza Forms settings run behind every template. These are the ones this form uses.

1. **The response arrives in Responses**: Each response opens with every answer, the device and the time it took. Export all or some of them to CSV or Excel, or download one as a PDF.
2. **You and your team are told**: The email to you goes to you and up to five teammates on every response, with all the answers or a message you write, plus an in-app notification.
3. **Add an email to reach them later**: This template asks for no email, so nobody is added to your CRM. Add an Email question and every respondent who leaves one becomes a contact and can get a confirmation with their answers as a PDF.
4. **Automations and webhooks take over**: Use “Contact fills this form” in Automations to enrol people in a course, start an email sequence or add them to a list, or post each response to Zapier, Make or your own server with a webhook.

The Analytics page shows views, starts, the completion rate and how long the survey takes; export Responses to CSV or Excel to average the satisfaction scores over any period.

For longer surveys and feedback forms, see the Vonza [survey maker](https://vonza.com/survey-maker), or see the [Vonza form builder](https://vonza.com/forms) and [all 61 form templates](https://vonza.com/form-templates).

- [email follow-ups after every order](https://vonza.com/email-marketing)

## More templates like this one

- [Product Feedback Survey Template](https://vonza.com/form-templates/product-feedback-survey): Soft gradient, two short pages for SaaS product research.
- [Contact Form Template](https://vonza.com/form-templates/contact-form): A clean, quiet contact form on a white card.
- [Quote Request Form Template](https://vonza.com/form-templates/quote-request-form): A crisp quote request for local services, with photos of the job.

## Frequently asked questions

### What is a good customer satisfaction survey question?

Ask about one moment: “How satisfied are you with your experience?” on a 1 to 5 scale, as this template does, then ask whether the problem was solved and what to improve.

### How do I calculate my CSAT score?

Export the responses and divide the number of 4 and 5 answers by the total number of answers. Vonza shows the answers per response; it does not calculate the score for you.

### Do customers have to give their name or email?

No. The template asks for neither. Only respondents who leave an email become CRM contacts, so customers who skip it are not added to your list.

### Can I stop people answering twice?

Turn on one response per person, by email address, by browser or by network.